It's the convenient city services app that's designed so you never have to wait in line ... or sit on hold!
Have you ever come across a pothole so annoying you wish you could complain to someone right on the spot? Now, there’s a new mobile app for residents to submit service requests and access City Hall using a smart phone, online or phone connection, and SMS. The new Alhambra Gateway mobile app is designed to provide users with instant and direct access to appropriate City staff from any location about hazards they come in contact with, such as pot holes and uprooted trees; signage and garbage issues; transportation problems; code enforcement and construction-related concerns; police issues, noise complaints, etc. Residents can also use the in-app widgets to find information about events, public facilities, trash pickup, and more.
With its ability to pinpoint one’s location by GPS, all users have to do when they observe a problem is to snap a photo, add their location, and send it directly to City Hall via the app. It’s possible to add comments to describe the concern, and enable push notifications to receive smart phone alerts concerning the request, or simply log into the app to check the request status. The app is anonymous, allowing residents to maintain privacy when reporting possible violations or neighborhood concerns.
Residents who speak a language other than English can submit requests in their native language. The Alhambra Gateway app supports 17 languages, including Spanish, Chinese and Vietnamese, through One Voice—an instant translation feature enabling non-English speaking residents to access City services and submit requests in their native language. Any subsequent updates and comments from the City will be translated back into the resident’s native language.
The Alhambra Gateway app can be downloaded for FREE from both the Apple and Google app stores. The app is compatible with Apple, Android and Window systems. To get the app, enter “Alhambra Gateway” in the search field, click install and download.
And just as the public will have instant access to City Hall, the City of Alhambra will receive daily reports itemizing the number of complaints, their type and location, what kind of response occurred, the number of outstanding unresolved complaints, and when notification is made as to the outcome of a request. The City may also use the app to notify residents of street closures, emergency alerts, parking bans and other public information.
With the Alhambra Gateway app – offered by PublicStuff, an innovative CRM software company – the City of Alhambra will be able to manage and improve its efficiency in responding to resident’s concerns.
Alhambra Gateway is supported through the City’s website here. Finally, remember to stay safe – never use a mobile device for this, or any app, while driving.