Hours: Monday - Thursday, 7:00 am - 12 pm. Afternoon appointments are available. Please call 626-570-5061 to schedule a meeting. The Center is closed on Fridays, holidays and weekends. Free parking is available in the adjacent First Street parking structure.
The Utilities Customer Service Center is available to serve you when you need to establish or turn off your water service, make a payment, or arrange for a field inspection.
Payments can be made at the Dropbox on the side of our building.
COMMON CUSTOMER SERVICE QUESTIONS:
1. HOW TO ESTABLISH WATER/SEWER SERVICES:
Service is established in person at the Customer Service Counter. You must submit an application (residential or business) along with a valid Drivers License and appropriate service fee. Service Fee schedule is available in English, Traditional Chinese, and Spanish.
The following information is required when you open an account:
Service address/location
Your name
Whether you own or rent your residence
Driver's license or proper form of Identification
Your home and work telephone numbers
Mailing address
2. IS A DEPOSIT REQUIRED?
Yes, a deposit and a signup fee are required. Please see the Service Fee Schedule to determine the cost for your customer classification.
If the water at your new address is off and a Utilities Department employee has to come out to turn it on, your presence may be required. There is a $20.00 same day turn-on charge before 4:00 pm; $22.50 after 4:00 pm; and no charge for next day turn-on.
If this service must be performed on the same day or outside of the regular working hours there is a charge.
3. WHEN IS MY BILL LATE?
Bills are due upon receipt and must be paid within 30 days from the statement date to avoid service charges and/or service interruption.
4. CAN I GET AN EXTENSION OR MAKE PAYMENT ARRANGEMENTS ON MY PAST DUE BILL?
In many cases the Department can work out payment arrangements for customers. Extensions are only granted once in a six-month period.
7. WHO CAN I CONTACT IF I HAVE QUESTIONS OR CONCERNS?
Contact the Customer Service Division at 626-570-5061.
8. WHAT IS THE SHORB GARDEN?
Shorb Garden, located just north of the Customer Service Center, features xeriscape plants comprised of natural native California plant materials that promote water conservation and water awareness. A decorative water fountain located within a city-inspired Moorish arch, a historic mural outside the building, and a statute of James DeBarth Shorb, the father of Alhambra's water service grace the urban garden space.
