Utilities Department

Picture of the Utilities Customer Service Center
Martin Ray, Director of Utilities
More Info


Effective June 1, 2020 City Hall and the Utilities Customer Service Center will reopen to the public from 7:00 am - 12 pm, Monday - Thursday. Afternoon meetings are available by appointments only, please call 626-570-5007 to make an appointment.

Please note: street sweeping and overnight parking enforcement have resumed effective May 16, 2020. Due to the countywide curfew, overnight parking enforcement was suspended for a few days in early June, however overnight parking enforcement resumed on June 4, 2020.

While City facilities will be back open,residents are encouraged to conduct their businesses through the city’s website, over the phone, or by mail to minimize gatherings. 

Public Works Department/Utilities Department

·        (626) 570-5067

Utilities Customer ServiceCenter

·        (626) 570-5061

·        Customers are encouraged to utilize the online payment system at https://www.onlinebiller.com/alhambra/.

·        Customers can use the Drop Box located on the North wall of the Customer Service Center (68 South First Street) or the Drop Box located on the First Street side of City Hall (111 South First Street) for payment.

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payment dropbox locations
  • Administration: 626-300-1597
  • Customer Service: 626-570-5061
  • Operations: 626-300-1567
  • Water Quality & Environmental Compliance: 626-300-1597
  • Water Resources & Capital Projects: 626-570-5067
  • Wastewater: 626-300-1567
  • Storm Water Pollution Prevention: 626-570-5067
  • Water Conservation: 626-570-5067

Warning about the use of bill pay sites unaffiliated with the City of Alhambra.

It has come to the City’s attention that there are online bill pay sites that will accept payment for the City’s water bill. These non affiliated bill pay sites will charge a service fee and cannot guarantee prompt delivery of your payment. This could result in late fees being accessed on your account. The City of Alhambra’s online water bill pay site is free for our customers to use. To pay your bill online, visit https://www.onlinebiller.com/alhambra/ If you have any questions, you can reach the Customer Service Center at 626-570-5061.

scam alert image saying city officials will not call customers to request payment.

Utilities Department
111 South First Street 
Alhambra, CA 91801
Phone: 626-570-5067

Customer Service Center                                           
68 South First Street
Alhambra, CA 91801
Phone: 626-570-5061 


About UtilitiesAbout Utilities

Learn about the Utilities Adminstration Division.

Customer Service CenterCustomer Service Center

Learn about the Utilities Customer Service Center & Shorb Garden.

Water Quality and Environmental Compliance DivisionWater Quality and Environmental Compliance Division

Oversees all aspects of the water quality monitoring, stormwater pollution prevention and FOG (Fats, Oils and Grease) control programs.

Water Resources and Capital Project DivisionWater Resources and Capital Project Division

Learn about the Water Resources, Capital Projects Division, Current, Upcoming and Completed Projects.

Utility Operations DivisionUtility Operations Division

Learn about the Water Division, Wastewater Division & Production Division.

Utilities Partners and ResourcesUtilities Partners and Resources

Learn about Utilities Partner Agencies and Resources.

Voluntary Water RestrictionsVoluntary Water Restrictions

Helpful tips to conserve water.

Team Members

Martin Ray

Director of Utilities Department


Dennis Ahlen

Deputy Director of Utilities, Water Resources and Operations & Capital Projects


David Dolphin

Deputy Director of Utilities, Customer Service and Environmental Compliance


Adrian Diaz

Water Production Supervisor


Dallas Dahl

Wastewater Supervisor


Robert Marquez

Water Utility Supervisor


Roy Watson

Field Service Supervisor


Xiomara Contreras

Customer Service Supervisor


Thomas Amare

Engineering Associate


Kip Su

Utility Engineering Technician


Don Coleman

Utilities Inspector


Stephen Reyes

Utility Warehouse Technician


Latoya Waters

Environmental Compliance Specialist, NPDES


Michael Thai

Environmental Compliance Specialist, Water Quality


Randy Chau

Environmental Compliance Assistant, Water Quality


Juliana Gomez

Environmental Compliance Assistant, NPDES



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Frequently Asked Questions

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