Utilities Department

Picture of the Utilities Customer Service Center
Martin Ray, Director of Utilities
More Info


City Hall, the Utilities Customer Service Center, the Alhambra Civic Center Library, Joslyn Center and park playgrounds are closed to the public through April 19th or further notice, to slow the spread of coronavirus (COVID-19). This precautionary measure is in effect following state and county guidelines requesting “Safer at Home” practices. All City Hall services requiring in-person visits, or public counter assistance are suspended. Individuals needing assistance can email or leave messages with departments. Some services are available online. Please see contact information below.

Public Works Department/Utilities Department

·        (626) 570-5067

Utilities Customer ServiceCenter

·        (626) 570-5061

·        Customers are encouraged to utilize the online payment system at https://www.onlinebiller.com/alhambra/.

·        Customers can use the Drop Box located on the North wall of the Customer Service Center (68 South First Street) or the Drop Box located on the First Street side of City Hall (111 South First Street) for payment.

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payment dropbox locations
  • Administration: 626-300-1597
  • Customer Service: 626-570-5061
  • Operations: 626-300-1567
  • Water Quality & Environmental Compliance: 626-300-1597
  • Water Resources & Capital Projects: 626-570-5067
  • Wastewater: 626-300-1567
  • Storm Water Pollution Prevention: 626-570-5067
  • Water Conservation: 626-570-5067

Warning about the use of bill pay sites unaffiliated with the City of Alhambra.

It has come to the City’s attention that there are online bill pay sites that will accept payment for the City’s water bill. These non affiliated bill pay sites will charge a service fee and cannot guarantee prompt delivery of your payment. This could result in late fees being accessed on your account. The City of Alhambra’s online water bill pay site is free for our customers to use. To pay your bill online, visit https://www.onlinebiller.com/alhambra/ If you have any questions, you can reach the Customer Service Center at 626-570-5061.

Utilities Department
111 South First Street 
Alhambra, CA 91801
Phone: 626-570-5067

Customer Service Center                                           
68 South First Street
Alhambra, CA 91801
Phone: 626-570-5061 


About UtilitiesAbout Utilities

Learn about the Utilities Adminstration Division.

Customer Service CenterCustomer Service Center

Learn about the Utilities Customer Service Center & Shorb Garden.

Water Quality and Environmental Compliance DivisionWater Quality and Environmental Compliance Division

Oversees all aspects of the water quality monitoring, stormwater pollution prevention and FOG (Fats, Oils and Grease) control programs.

Water Resources and Capital Project DivisionWater Resources and Capital Project Division

Learn about the Water Resources, Capital Projects Division, Current, Upcoming and Completed Projects.

Utility Operations DivisionUtility Operations Division

Learn about the Water Division, Wastewater Division & Production Division.

Utilities Partners and ResourcesUtilities Partners and Resources

Learn about Utilities Partner Agencies and Resources.

Voluntary Water RestrictionsVoluntary Water Restrictions

Helpful tips to conserve water.

Team Members

Martin Ray

Director of Utilities Department


Dennis Ahlen

Deputy Director of Utilities


David Dolphin

Environmental Compliance Manager


Latoya Cyrus

Environmental Compliance Specialist


Stacey Roberts

Environmental Compliance Specialist


Don Coleman

Utilities Backflow Inspector



May 23, 2020
Community Event

Rain Water Harvesting Class and Rain Barrel Sale

9:00 am - 11:00 am
Granada Park, 2000 West Hellman Avenue, Alhambra, CA 91803
May 17, 2020
Community Event

Eco Fair 2020 (TENTATIVE)

8:00 am - 12:00 pm
Near Farmers Market, on 100 S. Second Street, Alhambra, CA 91801

Frequently Asked Questions

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