Utilities Department

Picture of the Utilities Customer Service Center
Martin Ray, Director of Utilities
More Info

Effective October 31, 2019, the Customer Service Center's new business hours will be:
Monday to Thursday
7:00 am to 5:30 pm
Closed on Fridays

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  • Administration: 626-300-1597
  • Customer Service: 626-570-5061
  • Operations: 626-300-1567
  • Water Quality & Environmental Compliance: 626-300-1597
  • Water Resources & Capital Projects: 626-570-5067
  • Wastewater: 626-300-1567
  • Storm Water Pollution Prevention: 626-570-5067
  • Water Conservation: 626-570-5067

Warning about the use of bill pay sites unaffiliated with the City of Alhambra.

It has come to the City’s attention that there are online bill pay sites that will accept payment for the City’s water bill. These non affiliated bill pay sites will charge a service fee and cannot guarantee prompt delivery of your payment. This could result in late fees being accessed on your account. The City of Alhambra’s online water bill pay site is free for our customers to use. To pay your bill online, visit https://www.onlinebiller.com/alhambra/ If you have any questions, you can reach the Customer Service Center at 626-570-5061.

Utilities Department
111 South First Street 
Alhambra, CA 91801
Phone: 626-570-5067

Customer Service Center                                           
68 South First Street
Alhambra, CA 91801
Phone: 626-570-5061 


About UtilitiesAbout Utilities

Learn about the Utilities Adminstration Division.

Customer Service CenterCustomer Service Center

Learn about the Utilities Customer Service Center & Shorb Garden.

Water Quality and Environmental Compliance DivisionWater Quality and Environmental Compliance Division

Oversees all aspects of the water quality monitoring, stormwater pollution prevention and FOG (Fats, Oils and Grease) control programs.

Water Resources and Capital Project DivisionWater Resources and Capital Project Division

Learn about the Water Resources, Capital Projects Division, Current, Upcoming and Completed Projects.

Utility Operations DivisionUtility Operations Division

Learn about the Water Division, Wastewater Division & Production Division.

Utilities Partners and ResourcesUtilities Partners and Resources

Learn about Utilities Partner Agencies and Resources.

Voluntary Water RestrictionsVoluntary Water Restrictions

Helpful tips to conserve water.

Team Members

Martin Ray

Director of Utilities Department


Dennis Ahlen

Deputy Director of Utilities


David Dolphin

Environmental Compliance Manager


Latoya Cyrus

Environmental Compliance Specialist


Stacey Roberts

Environmental Compliance Specialist


Don Coleman

Utilities Backflow Inspector



November 2, 2019
Community Event

Rain Water Harvesting Class and Rain Barrel Sale

9:00 am - 11:00 am
Granada Park, 2000 West Hellman Avenue, Alhambra, CA 91803

Frequently Asked Questions

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