Utilities Department

Dedicated to adapting to the changing needs of the community by providing a work environment that promotes high standards and quality service, exceeding customer expectations


The Administration Division of the Utilities Department is responsible for strategic planning and direction of work conducted by the four operating divisions:

  • Customer Service - sign up for water service
  • Operations
  • Water Quality and Environmental Compliance
  • Water Resources and Capital Improvement Projects
Utilities Department Building

Warning About the Use of Bill Pay Sites Unaffiliated with the City

It has come to the City's attention that there are online bill pay sites that will accept payment for the City's water bill. These nonaffiliated bill pay sites will charge a service fee and cannot guarantee prompt delivery of your payment. This could result in late fees being accessed on your account. The City of Alhambra's online water bill pay site is free for our customers to use. To pay your bill online, visit the City of Alhambra Online Services website. If you have any questions, you can reach the Customer Service Center at 626-570-5061.


COVID-19 Late Fees