Utilities Department

Dedicated to adapting to the changing needs of the community by providing a work environment that promotes high standards and quality service, exceeding customer expectations

Responsibilities

The Administration Division of the Utilities Department is responsible for strategic planning and direction of work conducted by the four operating divisions:

  • Customer Service
  • Operations
  • Water Quality and Environmental Compliance
  • Water Resources and Capital Improvement Projects
Utilities Department Building

Warning About the Use of Bill Pay Sites Unaffiliated with the City

It has come to the City's attention that there are online bill pay sites that will accept payment for the City's water bill. These nonaffiliated bill pay sites will charge a service fee and cannot guarantee prompt delivery of your payment. This could result in late fees being accessed on your account. The City of Alhambra's online water bill pay site is free for our customers to use. To pay your bill online, visit the City of Alhambra Online Services website. If you have any questions, you can reach the Customer Service Center at 626-570-5061.

Water Shut Offs and Late Fees Will Resume In September 2022

The water shutoff moratorium has ended.  Over the past two years the City of Alhambra has not charged late fees or shutoff water for non-payment.  If you have a past due balance, you will need to pay your bill in order to avoid late fees or having your water service discontinued.

We understand the hardships our customers have faced during the COVID-19 emergency.  Our goal is to work with you during this difficult time.  The last thing we want to do is discontinue your water service.  You can make arrangements with our office to set up a payment plan to pay outstanding balances.

The City of Alhambra’s Policy on Discontinuation of Residential Water Service for Non-Payment is available in the following languages: English (PDF), Traditional Chinese (PDF), Spanish (PDF), Vietnamese (PDF), Tagalog (PDF), and Korean (PDF). 

Low-income households in Alhambra can now apply to receive financial assistance for delinquent residential water bills. The Low-Income Household Water Assistance Program (LIHWAP) offers a one-time payment of up to $2,000 to help pay residential water or wastewater utility bills. Learn more here.

Please call the Customer Service Center at 626-570-5061 or email us at XIOMARA@cityofalhambra.org for more information or to set up a payment plan.