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Citizen Complaint Procedure

   CITIZEN COMPLAINT PROCEDURE

     Alhambra Police Department
     Cliff Mar

     Interim Chief of Police

     211 South First Street
     Alhambra, CA 91801
     626-570-5151

 

Message from the Chief

 

The employees of the Alhambra Police Department are dedicated to providing quality service to the members of the public.  It is a stated goal of our organization to provide prompt, courteous and professional service to everyone we encounter.  If we fall short of that goal or if an employee does not meet the high standards of this organization, when dealing with the public, public trust and confidence can be lost.  It is important that these incidents be brought to my attention so that corrective measures can be implemented. 

 

Complaints concerning any employee of the Alhambra Police Department will be fully investigated.  The facts established by the investigation may either substantiate the complaint or exonerate the employee.  You will be contacted and advised of the results of the complaint investigation.

 

The goal of this complaint process is to arrive at the truth of what took place during a contact between an employee and complaining party.  If the investigation identifies improper behavior on the part of an employee, corrective action will be taken either through training or disciplinary action.  Disciplinary action may range from a reprimand to termination of employment.  Criminal charges may be filed against an employee, if appropriate. If an employee acted lawfully, properly and within policy, then the employee would be exonerated. 

 

It is hoped that during this process that misunderstandings may be resolved, and future problems, of similar nature, can be avoided.  Only through, open communication and a continual review of our performance can we ensure that we are providing excellent service to members of our community.

 

Sincerely,

 

Cliff Mar

Interim Chief of Police 

 

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