TYPES OF SERVICE:
Advance Reservations - For the best service, schedule an appointment at least three days in advance.
Subscription Service - For regular appointments, schedule a ride on a daily/weekly basis. In the event of a schedule change, call to cancel your pick-up time or your ride will automatically arrive at the scheduled time.
Demand-Response - For emergencies (i.e., doctor's appointment), you may call the same day for a ride. Every effort will be made to accommodate your needs and to arrive as near as possible to your chosen time. Rides are not guaranteed.
When making your reservation, let us know if you need special assistance. Although all vehicles are equipped with wheelchair lifts, we need to schedule adequate time to accommodate your needs. If you are physically disabled or frail and will need assistance, you may bring an "escort." Drivers cannot escort you from or into any building. When you make your reservation, notify the dispatcher that you will need two seats. Companions will not be allowed to ride unless they are either eligible for Senior Ride or are serving as an "escort."
As a free service in considerable demand, please follow the following guidelines:
Wait outside in front of your pick-up address.
Be ready 10 minutes before your scheduled departure time. Vehicles may arrive 10 minutes before and 10 minutes after your schedule time.
If you are picked up more than 10 minutes after your scheduled time, call us immediately at 626-570-5088. Please cancel any appointment you do not need.